DO YOU SEND AN ORDER CONFIRMATION?

Once you have sent your order, a first automatic response as confirmation will be sent together with the order code number and description.

CAN I GET THE SHIPMENT SENT TO A DIFFERENT ADRESS FROM THE PERSONAL ONE AND/OR THE ONE I AM CHARGED ON?

Yes, on order page you can insert a different shipping address from the one supplied as personal.

CAN I CANCEL MY ORDER?

If shipment has not been made you have the possibility to cancel your order sending an

email to customerservice@domodesigner.com indicating the code number of your

order and the products you are willing to cancel.

We will then stop the order and provide to credit any amount paid by bank swift or to cancel any operation made with your credit card.

CAN I MODIFY MY ORDER?

If shipment has not been made you have the possibility to modify your order sending an

email to customerservice@domodesigner.com indicating the code number of your order and the products you are willing to modify. We will then inform you the new order terms with new price value. If this value is higher of the previous one, we will ask you to send the difference, otherwise we will send the difference by bank swift or diminishing the captured value from you credit card.

HOW CAN I PURCHASE WITHOUT USING MY CREDIT CARD?

You can also pay your orders by bank swift.

To process your order we will ask you to make a bank transfer for the 10% of the entire order value at the bank address we indicate.

When order is ready for shipment you will be asked to transfer the remaining value so enabling us to ship goods. Please contact us if you wish to receive further information on this subject.

WHAT IF PRODUCT DOES NOT COMPLY TO MY EXPECTATIONS?

In receipt of the European directive 97/71/CE concerning the customer protection, you can exercise the right of withdrawal within 10 working days from goods arrival.

You shall for this purpose notify your intention by means of registered letter to:

DOMO DESIGNER

Via Costa del Bello 65

RSM - 47899 Serravalle

Suject: notice of withdrawal

As stated by the above mentioned directive, the product must be returned in its original packaging and without damages and defects. Return transport is on customer’s behalf.

When we receive the goods and after having checked its conditions, we will refund the entire amount paid for the purchasing by means of bank swift where previously indicated.

WHAT HAPPENS IF THE PRODUCT IS DAMAGED?

In case you receive a damaged product or if the product may show some defects, we shall

replace it or , in case of return, we shall refund it.

All costs given by replacement are at our expence.

In order to ask for a replacement request, you shall send an

email to customerservice@domodesigner.com with following informations:

- code number of your order ( the one which you have received as confirmation )

- item/ product description

- information/description about the problem

- your references for contact

HOW MY PERSONAL DATA ARE USED AND STORED?

We inform you that the personal data that you supply may be processed in compliance with Art. 10 of Act n° 675 of 31 December 1996 concerning the protection of persons and other subjects with regard to the processing of personal data.
The personal data will be processed electronically with the utmost confidentiality and will be used for the execution of the contract and for the processing of the purchase order for the products. The supplying of personal data is compulsory for the purpose of the provision of the service.