SHOP WITH CONFIDENCE

HOW TO ORDER

Orders can be sent online 24 hours a day, all days and are processed by us within 48 hours.

To order is easy and safe.

  - Enter in our online shop.

  - Surf and select your wished products.

  - To add the goods you want to buy, please click on "ADD to CART" in the product page.

  - Once the selected product has been included in the cart, you can always cancel it or      to change the qty at any time.

  - If you modify the order, please make sure that you update cart clicking on “UPDATE”.

  - Once the order is completed, select the page “ORDER” from navigation bar.

  - Fill your personal data in the form and select “ SEND ORDER”.

  - You will be addressed and connected with our Payment gateway by means of             encrypted connection ensuring a complete assurance in the transaction and

confidentiality of  your credit card data.

To receive clarifications on this subject, please contact our customer service at customerservice@domodesigner.com .

SATISFIED OR REFUND

Based on Directive 97/7/CE concerning customer protection, you have the right to withdraw from the contract within 10 working days from receipt of goods.

You must notify your intention by means of registered letter with return receipt to:

DOMO DESIGNER

Via Costa del Bello 65

47899 Serravalle - RSM

Subj: Withdrawal advise

As foreseen by the above mentioned Legislative Decree, goods shall be returned in its original packing and undamaged with carriage of redelivery is at your expenses.

Once the goods is received and checked, we shall refund the paid amount by means of bank transfer as per your instructions or discharge of your credit card through our bank.

RETURNS AND GOODS CHANGE

In case that the received product shall be damaged or faulty, we will replace or refund it.

All the expenses for replacement are entirely on our account.

In order to start a request of return/replacement you shall send an e-mail to customerservice@domodesigner.com with the following information:

-         code number of your order ( as notified by our system);

-         product description;

-         reason for return or change;

-         your reference for any contact need;

ORDER CANCELLATION

You have the possibility to cancel your order if shipping has not yet been made by sending an e-mail to customerservice@domodesigner.com , indicating your order number, code number and qty of the item you intend to cancel.

We will then stop the order and refund you of the paid amount by means of bank transfer or cancellation of credit card charge

PRIVACY
We inform you that the personal data that you supply may be processed in compliance with Art. 10 of Act n° 675 of 31 December 1996 concerning the protection of persons and other subjects with regard to the processing of personal data.
The personal data will be processed electronically with the utmost confidentiality and will be used for the execution of the contract and for the processing of the purchase order for the products. The supplying of personal data is compulsory for the purpose of the provision of the service.